Customer Care Program

System Maintenance
Pressure Block and Reactor Maintenance
MiniPlant Maintenance

SYSTEM MAINTENANCE: "The Silver & Platinum Contracts"

The technical maintenance of your systems can be ensured on call or within our preventative platform maintenance programs. Two affordable packages (Silver Contract and Platinum Contract) are offered by Chemspeed Technologies to minimize downtime and ensure that your platform always runs technically up to date. The benefits for the particular instruments are listed in detail in your individual contract.

A short overview:

	Silver Contract	Platinum Contract
a) Annual preventative on site service visit	•	•
b) Function related system clean-up		•
c) Check of basic settings	•	•
d) Function check	•	•
e) Extended check (condition check)		•
f) Maintenance kit	•	•
g) System calibration and adjustment For SW Technology		•
h) Update of existing Software modules and training If required		•
i) Priority response on any call	•	•
j) Discount on various services and parts	•	•
k) Hot-line service	•	•
l) Work time	•	•
m) Travel time, incl. mileage allowance and expenses	•	•

PRESSURE BLOCK AND REACTOR MAINTENANCE: "The HyP Care Contract"

The demanding conditions of reactions under elevated pressure require regular maintenance of the equipment in order to ensure smooth and safe operation and to minimize downtime. The technical maintenance of your pressure blocks and reactors may be obtained within the preventative HyP Care maintenance program.

The HyP Care benefits are:

	HyP Care
a) Preventative revision of your reactor blocks and reactors (Every 250 operating hours or every 6 months, whatever occurs first)	•
b) Replacement of o-rings (if needed)	•
c) Function check	•
d) Work time	•
e)Shipment to your site	•

MINIPLANT MAINTENANCE: "ThePi-Dee Care Contract"

The high performance process development MiniPlants require regular maintenance in order to ensure smooth and safe operation and to minimize downtime. The technical maintenance of your MiniPlants may be obtained within the preventative Pi-Dee Care maintenance program.

The Pi-Dee Care benefits are:

	HyP Care
a) Preventative revision of your MiniPlants (Every six months)	•
b) Replacement of sealings (if needed)	•
c) Function check	•
d) Work time	•
e) Shipment to your site	•

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APPLICATION SUPPORT - "The EZuse Contract"

Chemspeed Technologies offers to support you in the successful operation of your system, which might be used for multiple projects in an open access manner. With EZuse, Chemspeed Technologies provides a comprehensive package, which is ideal for customers who will use the Chemspeed Workstations for frequently changing applications integrated into their routine workflow. EZuse is designed to support you with optimum assistance by highly educated and experienced automation chemists for any scientific application you want to put on your instrument.

The key features of EZuse are:

	EZuse
a) 1x4 days or 2x2 days on site visit	•
b) New user training	•
c) Transfer of experimental protocols to the instrument	•
d) System moving assistance	•
e) Assistance for system upgrade planning	•
f) Highly personalized support chemist	•
g) Priority response on any call	•
h) Hot-line service	•
i) Work time	•

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Reactor Insurance

Insurance for Glass Equipment
Insurance for Pressure Equipment
Insurance for MiniPlants

INSURANCE FOR GLASS EQUIPMENT: "The Crystal Contract"

Glass is the material of choice for reactors in most chemistry labs. The Chemspeed glass reactor arrays and reactor blocks offer unique performance in a broad range of applications. In order to meet the high demands with regard to heat exchange, chemical, thermal, or mechanical resistance and other aspects, both the glass reactor arrays and the ceramic reactor blocks consist of a number of high quality materials. At the same time, the reactor array production requires highly skilled people and is very time consuming.

In order to protect our customer's investment in these high tech components, we offer to insure against breakage of glass and ceramic parts within the Crystal insurance package.

	Breakage of Glass Insurance (Crystal Contract)
a) Repair of glassware and ceramic reactor blocks	•
b) Repair of tubing and connectors of the arrays	•
c) Replacement kit during the repair period (in case of repair delays)	•
d) Transport of the repaired and the replacement kit to your site	•

INSURANCE FOR PRESSURE EQUIPMENT: "HyP Confidence Contract"

For the high-tech pressure accessories (pressure blocks and pressure reactors for the Accelerator SLT106 and Accelerator SLT 112 platform) the HyP Confidence insurance package is available.

Demanding reaction conditions under pressure require regular revision for the exposed parts in order to ensure smooth and safe operation. Therefore, the key features of this comprehensive package are state of the art technical maintenance of those parts on one hand as well as the repair of the pressure reactors and pressure blocks in case of damage on the other hand.

	Pressure Reactor and Block Insurance (HyP Confidence Contract)
a) Preventative revision of your reactor blocks and reactors	•
b) Repair pressure reactors and blocks in case of damage	•
c) Replacement kit during the repair period (in case of repair delays - available in stainless steel only)	•
d) Transport of the serviced, repaired and the replacement kit to your site	•
e) Replacement of o-rings (if needed)	•
f) Function check	•
g) Work time	•

INSURANCE FOR PROCESS DEVELOPMENT MINIPLANTS: "?-Dee Confidence Contract"

For the high-tech process development MiniPlants the Pi-Dee Confidence insurance package is available.

Demanding reaction conditions and high performance equipment require regular revision for the exposed parts in order to ensure smooth and safe operation. Therefore, the key features of this comprehensive package are state of the art technical maintenance of those parts on one hand as well as the repair of the pressure reactors and pressure blocks in case of damage on the other hand.

	MiniPlant Insurance (Pi-Dee Confidence Contract)
a) Preventative revision of your MiniPlants	•
b) Repair reactor modules in case of damage	•
c) Replacement module during the repair period (in case of repair delays)	•
d) Transport of the serviced, repaired and the replacement kit to your site	•
e) Replacement of sealings (if needed)	•
f) Function check	•
g) Work time	•

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Training Courses

Software Training Course

Chemspeed Technologies offers two different 3-day courses, in line with the participants experience with Chemspeed equipment:

The basic software course BST (Basic Software Training) targets new users or users which are looking for a profound fresh-up. The comprehensive course includes as well exemplary application on a synthesis workstation.

The advanced software course AST (Advanced Software Training) is designed for users, who can revert to a certain experience on Chemspeed Synthesis Workstations. The course goes into the expert levels of the software and enables the participants to use their workstation with maximum efficiency. The comprehensive course includes as well exemplary application on a synthesis workstation.

Both courses are offered at the Chemspeed Technologies venues in Augst/Switzerland and Monmouth Junction/NJ (US) or on any customer's own site. The courses are designed for four participants.

Glass Reactor and Ceramic Reactor Block Repair Course

The course GRT (Glass Repair Training) is designed for customers, who endue several instruments. During a 2-day course, the participants will learn to carry out basic repair of the glassware kits and reactor blocks. The course is designed for experienced users with good manual skills only. The course is designed for experienced users with good manual skills only and is exclusively offered at the Chemspeed Technologies facilities in Augst/Switzerland.

Pressure Reactor and Pressure Block Repair Course

The course PRT (Pressure equipment Repair Training) is designed for customers, who endue several instruments. During a 2-day course, the participants will learn to carry out basic repair of the pressure reactors and the pressure blocks. The course is designed for experienced users with good manual skills only and is exclusively offered at the Chemspeed Technologies facilities in Augst/Switzerland.

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Our customers can expand their standard system warranty with an Elite warranty extension. Repair of technical components and state of the art maintenance is a key feature of this package.

The main benefits include:

	Extended System Warranty (Elite Contract)
a) Repair of all technical components (excluding reactor blocks and arrays)	•
b) Annual preventative on site service visit	•
c) Function related system clean-up	•
d) Check of basic settings	•
e) Function check	•
f) Extended check (condition check)	•
g) Maintenance kit	•
h) System calibration and adjustment	•
i) Update of existing Software modules and training	•
j) Priority response on any call	•
k) Discount on various services and parts	•
l) Hot-line service	•
m) Work time	•
n) Travel time, incl. mileage allowance and expenses	•

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